Submission of Complaints / Suggestions

HOUSELOFT aims to ensure the responsible management and reliable handling of any complaints that may be expressed by its customers.

The company's objectives are:

  • To ensure high-quality customer service by providing a system for receiving, investigating, and resolving complaints related to actions, errors, or possible omissions that may arise during the provision of its services.

  • To address any issues that may arise promptly and effectively, in a fair and impartial manner.

The Company applies a Complaint Management System and holds a certification confirming that it complies with the requirements of ISO 10002:2018.

The person responsible for handling complaints is the Complaints Management Officer, who:

  • Ensures the implementation of the company's Complaint Management Policy

  • Guarantees that complaints are handled in the most impartial and objective manner

  • Proceeds with the resolution of complaints

Complaints can be submitted to the company through the following channels:

  • Electronically, via the official HOUSELOFT website by completing the complaint submission form available here: https://www.houseloft.gr/contact/

  • By email at: info@houseloft.gr

  • Verbally, during the provision of services, by calling: +30 2310901700

  • By post at: 94 Mitropoleos Street, Thessaloniki 54622, Greece